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Customer Service Representative

Amarillo, TX

Are you a “go getter” who loves to provide solutions, add value, build and maintain strong relationships with your team members while maintaining work-life balance? If so, keep reading about Miller Paper & Packaging!

Miller Paper & Packaging services businesses in the Central and Eastern Texas Panhandle, Eastern New Mexico and Oklahoma Panhandle. We service a wide range of customers such as: health care facilities, industrial businesses, municipalities, education and religious institutions, day care, automotive, restaurants and convenience stores with over 1500 products!

We are looking to hire a Customer Service Representative in Amarillo, TX!

The pay rate for this position starts at $15/hr. The schedule for this position is Monday through Friday from 8:00am to 5:00pm.

Responsibilities and Duties

  • Answering all incoming calls & emails regarding billing issues, product problems, service questions, and general customer concerns
  • Creating purchase orders and placing orders with vendors as needed
  • Processing customer returns and picking up orders as needed
  • Troubleshooting any backorders and finding any viable “customer approved” substitutes
  • Completing follow through with customer and sales staff inquiries timely and efficiently
  • Researching out of stock products and recommending suitable product substitutes to customers
  • Reconciling vendor invoices to customer direct ship orders
  • Scanning all customer signed proof of deliveries and attach to electronic customer order
  • Ordering and processing all orders as assigned
  • Printing, emailing and faxing customer invoices as needed
  • Transferring and Shipping
  • Performing Basic Accounting duties
  • Other duties as assigned


  • Minimum of 2 years experience in customer service role required
  • Strong communication skills both verbal and written required
  • MS Office experience required
  • High school diploma or GED required
  • Must be able to lift up to 50lbs
  • Experience in the janitorial/paper industry preferred
  • Ability to do routine business math calculations and reconcile invoices
  • 401K matching
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance benefits
  • Sick/personal and vacation pay
  • Holiday pay
  • Profit Sharing
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    Corporate Contact Info


    2601 SE Loop 289
    Lubbock, TX 79404

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